The player from Poland is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.
washim werefekatoram ne nrawitsia dokumenti kotorie ia im wisilau. kosaetsia moego progziwania i moego adresa ........
na moi wzgliad eto nemnogo perebor. ia ponimau hto u was klientow more i wam naplewat na takih kak ia .proshu pomoch w reshenii problemi
sory za tekst!
Dear Andrii,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been advised what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
dobrogo wremeni sutok !!! delo takogo roda, konsultanti hotiat opredelit moe mesto zsitelstwa. prosiat kwitancii za swet za gaz ili esho kakie libo kwitanii ne bolee 30 dnei.
na hto ia im otwtil -chto snimau kwartiru i plachu wlastitelu na ego kartu 'pri etom u menia est
PROSHU OBRATIT WNIMANIE NA REGESTRACIU W KAZINO TOTAL.
TAM DAZSE TEBE POZWONIT OPERATOR I POMOZSET RESHIT WOPROS !!!!!
koroche- oni wse zabrakowali.
iA srazu ponial chto eto kidalowo.
potomu chto spisok etih formalnostei ne zakonchitsia !!!!!!!!!!!!
chto skazsete?
Do I understand correctly that the only missing document to complete your account verification is the Utility bill to verify your address? Have you provided all the other required personal documents? Thank you very much in advance for your reply.