The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.
NineCasino - Withdrawal of player's winnings has been delayed.
Amount: €820
NineCasino
Safety Index:HighSafety Index
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8.9
NineCasino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I just know this casino, if I had read the reviews I would have never played,
I manage to win this sum which is not blocked by any bonus and therefore available for withdrawal, I load all the various documents they ask me for, photos, documents, credit card photos, PDF bank statements etc .. but some of these apparently do not come accepted.
I invested and lost a lot, I would like to withdraw my winnings
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2 years ago
Dear LIKA,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
Hi, actually the withdrawal is rejected all the time, all the documents I sent are in order, but they are always missing something
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2 years ago
Thank you for your reply, LIKA. Were you informed which documents weren't accepted and what was the problem with them?
When exactly did you send the last document?
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2 years ago
Translation
Hi, today I uploaded yet another document, from my second card, I'm waiting for their reply
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2 years ago
Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
