The player's withdrawal is delayed for a week. The complaint was rejected as the player stopped responding.
NineCasino - The player's withdrawal is delayed.
Amount: €1,300
NineCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I am verified at Ninecasino and made a payout of 1300 euros on November 6th, the history also says that the payout is finished, only nothing came up to date as of November 14th, 2021
The support says the payment provider has problems.
I also read that there are apparently several people from Germany.
I have the feeling they're kidding.
Stay away from it best
Automatic translation:
Public
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2 years ago
Hello sebastiansehmer1,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward in the case.
Was this your first ever withdrawal request from the casino? Is your account currently fully verified? Did you use any bonus money to accumulate your current balance?
Please note that if it's your first request, it might take up to 14 days for the money to arrive on your account after being fully verified so you are still within a good time frame.
Looking forward to your answer and I hope we will be able to help you out with your issue.
Regards,
Nick
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2 years ago
Translation
yes i am completely verified!
Yes that would be my first payout, I have already deposited 5 times or more before a total of 1000 euros.
The win where I want to withdraw is without a bonus.
Guys, please understand me directly.
They have confirmed my payout and so it is in the payout history but mine. There would be problems with the payment provider and not with them, but somehow I still have the feeling that they are kidding
Automatic translation:
Public
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2 years ago
Hello sebastiansehmer1,
As I mentioned before, I would definitely wait the 14 working days, specialy if they claim that there is a provider issue. Is there any way to reverse the witdrawal and maybe try a different payment? Please let us know if anything will come up. If the payment won't arrive next week, we will contact the casino, but for now they are still within a good time frame.
