HomeComplaintsNineCasino - The player's deposit was not credited.

NineCasino - The player's deposit was not credited.

Amount: €30

NineCasino
Safety Index:High
Submitted: 22 Oct 2022 | Case closed : 07 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's deposit was not credited into his casino account for unknown reason. The complaint was closed as the player stopped responding.

Public
Public
1 year ago
Translation

Hello, I deposited 30 euros at Nine Casino a week ago. The money was debited from my bank account but not credited to my game account. Dann Nine Casino keeps writing that they are working on the problem but nothing happens...

Can you help me?

Automatic translation:
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1 year ago

Dear SvenSchn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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1 year ago

Dear SvenSchn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

The complaint will be now closed for the above mentioned reason.

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