NineCasino - Player was charged high deposit fees.

I made several deposits with a card, it clearly says that it is commission 0, well, the surprise is that in all deposits they charge me more if I deposit 50 or 55 if I deposit 20 or 26 like this until they steal about 37 euros.

I contact them, they tell me that they will be commissions from my bank, I send them a capture of my bank so that they see that they are not their charges and they answer that they work with an intermediary to carry out the transactions and that it will have been the one that He overcharged me that they can't do anything.

We are all very logical and credible do not play here they are not reliable

Dear jonmi111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise when you noticed that more money has been deducted from your account? What currency is your bank account, and casino account in? Have you asked the casino for compensation for these fees? What was their reply?

Also please understand Transaction fees is not something that we can influence or have the capacity to investigate.

Looking forward to hearing from you.

Best regards,

Tomas

Dear jonmi111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.