The player from Greece had registered, deposited, and won €600 but faced withdrawal issues due to a system malfunction that prevented access to the application and link. The issue was identified as being caused by the casino website being blocked by the Greek government. The player contacted the casino and received a new link, allowing her to access the site and successfully withdraw her winnings. The complaint was marked as resolved after the player confirmed the issue was resolved and the withdrawal was made.
NineCasino - Player’s withdrawals are delayed by a system issue.
Amount: €600
NineCasino
Safety Index:HighSafety Index
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8.4
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Translation
I registered, made deposits, and won €600. However, the system got stuck during the withdrawal process. Now, I cannot access the application or the link.
Automatic translation:
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4 months ago
Dear kristivraxwrith,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation you are facing.
Do I understand correctly that you are currently unable to access the casino website? Have you tried clearing your cache and cookies, deleting your browser history, and changing the browser or the device you use for playing at the casino?
Have you made any successful withdrawals before?
Could you please confirm that you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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4 months ago
Translation
I have authenticated and tried to log in from a different device and the same thing happens again.
https://www.gamingcommission.gov.gr/Forbidden-Black-List.htm
Automatic translation:
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4 months ago
It seems that the casino website was blocked by the Greek government. Have you tried contacting the casino customer support via email support@ninecasino.com to inquire about the possible solution? If you have, what was their reply?
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4 months ago
Translation
Today I saw the money in my account. They contacted me and sent me a link that got me to their page. I have no complaints from the casino except for the problem with opening the page and I made the withdrawal quickly once the identification issue was resolved.
Automatic translation:
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4 months ago
Dear kristivraxwrith,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
