The player from Germany was unable to withdraw €160 due to email verification issues, despite multiple attempts to receive the verification email. We inquired that the player did not respond to inquiries for further information needed to resolve the issue. As a result, the complaint was closed.
NineCasino - Player's withdrawal is delayed due to email verification issue.
Amount: €160
NineCasino
Safety Index:HighSafety Index
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8.9
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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7 months ago
Translation
Hello,
I wanted to withdraw €160, but I need to verify my email for that. I have tried doing this a thousand times, but the email is not being sent. What is the problem here? I deposited €60, and if this is not resolved, I will speak to a lawyer and demand my money back.
Automatic translation:
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7 months ago
Dear shirindavid17388,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NineCasino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you reached out to the casino support using your registered email address? With what result?
- Have you achieved your winnings with the help of a bonus?
- Is verification of your email the only obstacle to verifying your account? Is your identity in the casino verified otherwise?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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7 months ago
Dear shirindavid17388,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
Translation
Hello ,
Unfortunately it's only the case with you that it isn't verified, the email doesn't arrive. I wanted to deposit something again today but I left it alone because I know that I'm not verified.
Automatic translation:
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7 months ago
Have you tried contacting casino support via live chat or email regarding the issue? Has the casino responded? Send emails or chat transcripts of your interaction with the casino regarding the issue to my email at tomas@casino.guru, or post screenshots here
