The player from Germany is unable to withdraw €160 due to email verification issues, despite multiple attempts to receive the verification email.
NineCasino - Player's withdrawal is delayed due to email verification issue.
Amount: €160
NineCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
1d 8h 16m 11s
Case summary
6 days ago
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3 weeks ago
Translation
Hello,
I wanted to withdraw €160, but I need to verify my email for that. I have tried doing this a thousand times, but the email is not being sent. What is the problem here? I deposited €60, and if this is not resolved, I will speak to a lawyer and demand my money back.
Automatic translation:
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3 weeks ago
Dear shirindavid17388,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NineCasino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you reached out to the casino support using your registered email address? With what result?
- Have you achieved your winnings with the help of a bonus?
- Is verification of your email the only obstacle to verifying your account? Is your identity in the casino verified otherwise?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Dear shirindavid17388,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
Translation
Hello ,
Unfortunately it's only the case with you that it isn't verified, the email doesn't arrive. I wanted to deposit something again today but I left it alone because I know that I'm not verified.
Automatic translation:
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6 days ago
Have you tried contacting casino support via live chat or email regarding the issue? Has the casino responded? Send emails or chat transcripts of your interaction with the casino regarding the issue to my email at tomas@casino.guru, or post screenshots here
shirindavid17388 has 1d 8h 16m 11s to reply
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
