NineCasino - Player's withdrawal is delayed and unresolved.

On the past day, 11/11, I requested a withdrawal of 100 euros via Neteller—an insignificant amount, but still money. Not only have they not paid me yet, but the site states it has been paid. I did not receive the money. I have been contacting them daily since this situation occurred and have sent five statements, which is always what they ask for. They reply to emails every 10 hours, and when they do, it's only to ask for more statements. Yesterday, I entered the casino chat, where they said they would reopen the case (as if it had ever been closed) and resolve the issue by contacting me. No one has said anything to me until today. I asked via email and chat for the transaction ID, but no one responds; the chat ignored this question three times. Of course, they don't have it because no payment was made.

A casino rated 8.4 has these problems with making a 100-euro payment? Very poorly rated.

Everywhere, people are complaining about payments.

Do not play at this casino; they do not pay. You will lose your money and still have to face these issues and subject your private life to scrutiny through your statements.

They are not honest.

Hello joanafilipaneto89,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NineCasino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good morning,

My account has been verified for over a year, I don't play with bonus balance, and the last time I spoke was to request payment.

Thank you

Hello joanafilipaneto89,

As stated previously, every withdrawal may take up to 14 days to be processed as it does not depend on the casino only.

Please let us know within a few days if the withdrawal has arrived.

If it still won't, we will try to intervene.

Awaiting your respond.

Regards,

Nick

Dear joanafilipaneto89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.