The player from Ontario had a withdrawal pending for almost two weeks, despite his KYC having been cleared and no apparent issues on his account. The support team had been forwarding his query without providing any concrete solution. We reached out to the player for additional details to investigate further, but received no response. Consequently, we were unable to proceed with the investigation and had to reject the complaint.
NineCasino - Player's withdrawal is delayed.
Amount: Can$2,291
NineCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
I deposited about a thousand total, they accepted all of it instantly, when I try to withdraw cause I won more then what I deposited, they left it pending. Its been pending for almost 2 weeks now with no sight of my money coming to my account. Their support team is unhelpful and just constantly says "we will forward this to the correct department". My kyc was cleared, I asked if there was anything on my account preventing the withdraw and they said no and that my account should be good to withdraw.
Public
Public
2 months ago
Hello Casingyyfgyb,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nine Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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