The player from Germany is dissatisfied with withdrawal process. The player confirmed the issue was resolved.
I applied for a payout on December 4th, 21st which was also approved.
But after 5 working days there was still no money in my account.
After that I turned to the chat several times but unfortunately the only answer is "we will take care of it and you will receive an email" but to this day I still do not know where my money is and remains.
I would be very grateful for your help.
Ich habe am 4.12 .21 eine Auszahlung beantragt die auch genehmigt wurde.
Doch nach 5 Werktage leider immer noch kein Geld auf meinem Konto.
Danach habe ich mich mehrmals an den chat gewendet doch leider kommt da immer nur als antwort "wir kümmern uns darum und sie bekommen eine Email "Doch bis heute weiß ich immer noch nicht wo mein Geld ist und bleibt.
Über Ihre hilfe wäre ich sehr dankbar.
Dear Franzi3001,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. With the holidays approaching possibly even longer. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Dear Franzi3001,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. With the holidays approaching possibly even longer. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Hi
It was done because ninecasino paid out the money.
And apologized that it took so long.
Because something went wrong with the payout.
LG
Hallo
Es hat sich erledigt da ninecasino das Geld ausgezahlt hat.
Und sich entschuldigt hat das das so lange gedauert hat.
Da bei der Auszahlung was schief gelaufen war.
LG
Awesome news, Franzi3001. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Awesome news, Franzi3001. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.