HomeComplaintsNineCasino - Player’s withdrawal has been delayed.

NineCasino - Player’s withdrawal has been delayed.

Amount: €600

NineCasino
Safety Index:High
Submitted: 14 Dec 2021 | Resolved : 19 Dec 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Germany is dissatisfied with withdrawal process. The player confirmed the issue was resolved.

Public
Public
2 years ago
Translation

I applied for a payout on December 4th, 21st which was also approved.

But after 5 working days there was still no money in my account.

After that I turned to the chat several times but unfortunately the only answer is "we will take care of it and you will receive an email" but to this day I still do not know where my money is and remains.

I would be very grateful for your help.

Automatic translation:
Public
Public
2 years ago

Dear Franzi3001,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. With the holidays approaching possibly even longer. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Public
Public
2 years ago
Translation

Okay, thank you for the information.

I will wait and otherwise I would contact you again.

Automatic translation:
Public
Public
2 years ago
Translation

Hi

It was done because ninecasino paid out the money.

And apologized that it took so long.

Because something went wrong with the payout.

LG

Automatic translation:
Public
Public
2 years ago

Awesome news, Franzi3001. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news