The player from Germany has been waiting for his winnings since November. We rejected the complaint because the player didn't respond to our messages and questions.
NineCasino - Player’s withdrawal has been delayed.
Amount: €450
NineCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi I applied for a payout on November 4th, which was also confirmed directly. I paid by bank transfer but no trace of money so far. Support tries to convince me that there are problems with my bank, but my bank has never caused problems. I am deeply disappointed with this casino because I specifically mentioned that I need the money or am dependent on it. I'm still just being put off.
A NoGO casino. Don't understand the good reviews.
Automatic translation:
Public
Public
2 years ago
Dear yasiakaz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
I'm very sorry made a mistake .. wait since 04.12 not 04.11. I'm really sorry. But it can still not be that a transfer takes more than a week ... especially since I am told that it would be up to my bank and they just have to "accept" it. Never heard of it.
Automatic translation:
Public
Public
2 years ago
Thank you very much for your reply, yasiakaz. In this case, I would recommend you wait for a few more days. With the holidays approaching, casinos usually have to deal with a huge number of withdrawal requests, which can, unfortunately, lead to delays. I will keep this complaint open, and if there is no development, we will intervene. Please, keep us updated in the meantime.
