HomeComplaintsNineCasino - Player’s withdrawal has been delayed.

NineCasino - Player’s withdrawal has been delayed.

Amount: €450

NineCasino
Safety Index:High
Submitted: 13 Dec 2021 | Case closed : 03 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany has been waiting for his winnings since November. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Hi I applied for a payout on November 4th, which was also confirmed directly. I paid by bank transfer but no trace of money so far. Support tries to convince me that there are problems with my bank, but my bank has never caused problems. I am deeply disappointed with this casino because I specifically mentioned that I need the money or am dependent on it. I'm still just being put off.


A NoGO casino. Don't understand the good reviews.

Automatic translation:
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2 years ago

Dear yasiakaz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago
Translation

I'm very sorry made a mistake .. wait since 04.12 not 04.11. I'm really sorry. But it can still not be that a transfer takes more than a week ... especially since I am told that it would be up to my bank and they just have to "accept" it. Never heard of it.

Automatic translation:
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2 years ago

Thank you very much for your reply, yasiakaz. In this case, I would recommend you wait for a few more days. With the holidays approaching, casinos usually have to deal with a huge number of withdrawal requests, which can, unfortunately, lead to delays. I will keep this complaint open, and if there is no development, we will intervene. Please, keep us updated in the meantime.

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2 years ago

Dear yasiakaz,

Has there been any news? We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Edited by a Casino Guru admin
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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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