The player from Portugal has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the issue was resolved.
I've tried withdrawing money from my account several times. It is always refused. I have already uploaded numerous documents. None are accepted. I ask for help to solve the problem.
I still haven't received it. It is always refused.
I have already uploaded several files. One related to the bank account is missing. The PDF does not attach, do not accept the image. They said to send the document to support. On the support they say to attach at the checkpoint. We've been on this for a few weeks and there's no solution. Something similar has never happened to me in bookmakers with good reviews. I feel like I'm being deceived.
I have now attached the PDF to one of the dozens of mail messages I exchanged with support. They told me to upload a screenshot of one of the pages and then declined the document. They are making fun of disrespecting the customer. It looks like a scheme to rob people. At least a great lack of competence and honesty is...
Sorted out. Thanks for the support. But they continue to lie. I asked for a special bonus to make up for the bad work. In email support, they said to talk to support in chat. In the chat they said they didn't have any bonuses.
I am afraid we are not in a position to ask the casino to give you any special bonuses, so this is not something we could help you with.
Since the main issue of this complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.