The player from Canada could not withdraw his winnings due to the fact that he had entered an incorrect e-mail address when creating his gaming account. The casino instructed the player to create a new gaming account with the correct e-mail, so that his withdrawal could be processed. We rejected this complaint because the player stopped responding.
NineCasino - Player’s withdrawal has been delayed.
Amount: Can$200
NineCasino
Safety Index:HighSafety Index
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8.4
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Dear Bigjos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?
Is the incorrect email address somehow connected to the withdrawal problem?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
They say it's a technical problem every time so i guess it's due to my email. and yes all is ok as far as my identity is concerned i even receive a text to confirm that my withdrawal has taken place I am not able to send ostie photos here funny of hazard
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3 years ago
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I also received confirmation by text giving me a password for the email that I will receive and I never needed a password because my deposits this fund automatically with interac
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3 years ago
Thank you for your reply, Bigjos. It seems that the casino is trying to find the solution to your problem. I would like to ask you to be patient and wait for a few more days, so they can investigate what is going on.
I will set the timer for additional 7 days, and if there is no development, we will intervene. Please, keep us updated in the meantime.
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3 years ago
Translation
they never paid me they put the money back in my account I decided to play it anyway they would never pay me and I bought a tiki bonus of $ 70 I couldn't even play it they stole my $ 70 from me probably because the bonus was paid I have no time to waste here and on its shitty casinos thank you anyway and I hope you will change your your 8.4 its worth no more than spin millions jte casino la
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3 years ago
Bigjos, do I understand correctly that you are no longer interested in our help with this case?
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3 years ago
Translation
i want you to help me i'm sorry sometimes i get impatient and i get carried away easily especially when casinos don't want to pay
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3 years ago
In your previous message, you mentioned that after the casino put your money back you played it. Do I understand correctly that you have lost all the money you wanted to withdraw? Would you be so kind and clarify if there is any balance left in your account, please?
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3 years ago
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he never made my withdrawal for the 4th time they put the money back in my account on a Friday and once again for the 4th because it is a 1 to 3 day bank holiday with interac. I decided to play the $ 300 because in any case they fooled me in please. I bought several bonuses from TIKO and at some point gave the page to buggy and it was a bonus in the amount of $ 70 and as luck would have it removed from my account but I have never been able to get the bonus yet once they all just robbed me I have written 2-3 times about it and answer me with a lot of stupid things I will give you the transcripts so that you understand
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3 years ago
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the first bonus at the top of the page is the one I'm talking about
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3 years ago
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put yourself in my place 2 minutes in my life I lost a lot of money and when I win we laugh at my mouth is where justice and respect for players is legal to steal people like that is n 'whatever
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3 years ago
Thank you very much Bigjos for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Dear Bigjos,
I apologize for the delayed response. I’ll be taking care of your complaint from now on. I’ll contact the casino and try my best to resolve the issue.
I would like to invite NineCasino to join this thread and participate in the resolution of Bigjos’ complaint.
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3 years ago
Hey!
We are sorry for this situation.
Our support team already solved the player's problem and he received his money.
A player received an email from us near 3 weeks ago:
"Hello Jonathan!
We have investigated the issue you had on September, 4th during your gameplay in TikiPop. We have rolled the round back and returned your bet (70 CAD) to your balance.
Sorry for the inconvenience and have a nice one!
Best regards,
Tony
NineCasino Support Team Lead"
Hope he won't meet any issues with slots in our casino in the future.
Best regards,
NineCasino Team
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3 years ago
Translation
I was never able to withdraw the money on the other hand and I tried several times but the money of the withdrawal always came back to my casino account after 5-6 days of waiting I got tired and I left it. play on their great casino and a bonus of $ 70 which bugs it is obvious that it is theft in tk thank you guru for your support and sorry to have been so late to finish this casino equal spincasino
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3 years ago
Hello!
The problems with your withdrawings are because you used an incorrect email for the registration and the payment provider can't send you an email letter :(
You can just create a new account with the correct email. Just notify our support, and they will close your old account with the incorrect email so you won't have any problems with a duplicate.
Best regards,
NineCasino Team
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3 years ago
Thank you, NineCasino Team, Bigjos, for your replies.
Dear Bigjos,
I’d like to kindly ask you to follow the instructions given by the casino team. I hope to see this situation resolved soon.
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3 years ago
Dear Bigjos,
Has there been any news regarding the issue? I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, I will have to reject your complaint.
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3 years ago
Translation
From the start I told them that it was my e-mail the problem and they never reacted
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3 years ago
Thank you, Bigjos, for the reply. Could you please advise if you’ve created another gaming account, as advised by the casino team?
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3 years ago
Dear Bigjos,
I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the set time frame, I will have to reject your complaint.
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3 years ago
Dear all,
Unfortunately, we’re forced to reject this case because Bigjos has stopped responding to our messages and questions. Without his cooperation, we’re not able to proceed with the investigation or suggest possible solutions.
The player can reopen this complaint anytime.
