The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.
I am trying to have my deposit method verified (virtual cards)
there are no physical cards but I have sent bank documents certifying the deposit (there is name surname expiry date and card number) please check the incorrect behavior!
Sto cercando di far verificare il mio metodo di deposito (carte virtuali)
non esistono carte fisiche ma ho inviato documenti della banca che attestano il deposito (è presente nome cognome data di scadenza e numero di carta) prego verificare il comportamento scorretto!
I made a win and sent the documents to request the withdrawal. They keep replying that I have to send the card I used for the deposit. My card is a virtual card created and issued by the bank and I have sent a document certifying this card (which shows the name and surname, card number and expiry date. But they keep telling me to send them a card. I'm very sure they don't want to pay and this delay allows them to make me replay everything they won
Ho effettuato una vincita e inviato i documenti per richiedere il prelievo. Mi continuano a rispondere che devo inviare la carta che ho utilizzato per il deposito. La mia carta è una carta virtuale creata e rilasciata dalla banca e ho inviato un documento che attesti tale carta (dove si evincono nome e cognome numero di carta e scadenza. Ma continuano a dirmi di inviare loro una carta. Sono molto sicuro che non vogliano pagare e questo ritardo permette loro di farmi rigiocare tutto quello vinto. Prego controllare
I am a person who, unfortunately, has a certified disability. This is bringing me a lot of emotional, physical and psychological stress that will only be attributable to the casino in question!
Sono una persona che, sfortunatamente, ha una disabilità certificata. Questo mi sta portando un forte stress emotivo, fisico e psicologico che sarà imputabile solo al casinò in questione!
Awesome news, sundek95. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Awesome news, sundek95. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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