The player from Germany is highly dissatisfied with the overall casino experience. The player managed to resolve the issue with the casino.
NineCasino - Player’s suggesting unfair practices.
Amount: €1,500
NineCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
hello casino guru team. have already been able to get the payments twice with your help. the void answers by the casino manegerment and delaying tactics so that the players gambled away their winnings are currently to be found in every casino I have visited. if you actually make a profit in today's situation (which has become really rare) then you put people off and tell them that the document is not enough and that this is not good enough, whether the quality of the photos does not matter, always the same lyre.
and since our dear state has set itself the task of tapping into bold profit in the fallow instead of looking at the fingers of these casinos. very sad nowadays as a player to experience justice or to have control in this area.
i am very dehumanized how the market has developed and now only the players are asked to cash in Immediately uploaded all documents in duplicate. As expected, not all of them were accepted. How unusual 🙂 already clear money laundering law. In brief. Who actually wants to wash their coal in the combustion center? Get in touch. Support wrote to me 2 days later my payment was canceled. Of course, for no reason. How unusual always the same scam with these operators. Well and now I ask you for help in this regard.) Thank you for reading first
Automatic translation:
Public
Public
2 years ago
Dear Eric,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Do I understand correctly that your documents still haven't been accepted and your account verified?
Have you accumulated your winnings with or without an active bonus, please?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hello Kristina, thank you very much for the quick answer and your support. Got to an agreement with the casino after complaining and letting them seek help from you guys. Many thanks for the effort and greetings to the Guru team. You really are solid as a rock.
Automatic translation:
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