The player from Germany made a deposit, and since then she wasn’t able to use her account. She later informed us, that the website is accessible again, therefore we marked this complaint as resolved.
Deposited €20 but can't get back to this page. After I deposited it doesn't work anymore.
Dear bell2410,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Do I understand correctly that your deposit has stayed untouched? Have you tried to access the website from another device?
Are you not able to access the website or just your account?
Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).
Looking forward to hearing from you.
Best regards,
Kristina
Thank you for your email, bell2410. I am happy to hear that you can access the website again. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.