Hello cagon2512,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NineCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when was your first account created? How much exactly did you deposit into your second casino account? When was the last time you spoke to the casino and what was it about?
Please understand that the casino acknowledge account multiplicity only during the verification process and it is entirely up to the player to follow these terms and not to create multiple accounts. As it is considered as breach of terms, the casino had right to void any winnings generated and block the account.
Looking forward to your answer.
Regards,
Nick
Hello cagon2512,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NineCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when was your first account created? How much exactly did you deposit into your second casino account? When was the last time you spoke to the casino and what was it about?
Please understand that the casino acknowledge account multiplicity only during the verification process and it is entirely up to the player to follow these terms and not to create multiple accounts. As it is considered as breach of terms, the casino had right to void any winnings generated and block the account.
Looking forward to your answer.
Regards,
Nick