The player from Italy reported that his account had been closed within hours of registration, despite not having conducted any betting activity. The player had expressed confusion and frustration over the abrupt closure. We had explained to the player that casinos had the right to restrict or close accounts for various reasons, including suspicion of irregular play, and that we could not penalize the casino for this action. We also informed him that if there was no balance on his casino account, we could not offer any further recourse. The complaint was subsequently rejected.