The player from Italy reported that his account had been closed within hours of registration, despite not having conducted any betting activity. The player had expressed confusion and frustration over the abrupt closure. We had explained to the player that casinos had the right to restrict or close accounts for various reasons, including suspicion of irregular play, and that we could not penalize the casino for this action. We also informed him that if there was no balance on his casino account, we could not offer any further recourse. The complaint was subsequently rejected.
NineCasino - Player's casino account was closed shortly after registration.
Amount: ??
NineCasino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
NineCasino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
They closed my account a couple of hours after registering. Luckily I didn't deposit so I don't have any money in my account but I would like to know why they closed my account after 2-3 hours of registering and without any bets or activities made.
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6 months ago
Dear Rafo22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Tomas
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6 months ago
I'm sorry but I'm not at fault if they close the account a few hours after registering and then what does it mean that they suspect something? If I haven't even deposited and bet 1 euro, what should they suspect, sorry?
Public
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6 months ago
While you might not be at fault, we respect the casino's decision to refuse customers.
If there was no balance on your casino account we cannot offer any further recourse nor penalize the casino.
Consequently, your complaint will be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
