The player's winnings have disappeared without further explanation. The player later sent us an email confirming that the issue was resolved.
NineCasino - Player's balance disappeared.
Amount: Can$1,900
NineCasino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
NineCasino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Dear Victoria,
Thank you very much for submitting your complaint. I apologize, but I don’t understand what is going on. I’m afraid, I will need more information regarding your problem. Have you accumulated your winnings with or without an active bonus?
Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I will be waiting for your reply patiently.
Best regards,
Kristina
Public
Public
2 years ago
Thank you for your email, Victoria. I am happy to hear that the issue has been sorted out. We will now close the complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
