The player from Denmark faces repeated verification issues with his casino account, having submitted account statements and ID multiple times, yet they continue to be rejected. Despite numerous attempts to provide the necessary documentation, the casino's responses remain unhelpful.
NineCasino - Player’s account verification is delayed.
Amount: 12,000 kr.
NineCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 52m 13s
Case summary
3 hours ago
Public
Public
13 hours ago
Translation
I have unsuccessfully tried to verify my account at least 20 times now. I've sent in my account statements 5 times, but they've been rejected every time. When I ask for help, they always send the same email, telling me to provide proof of my account ending in xxxx, which I've done 4 times. They keep rejecting my ID verification, saying I need to show the front side of my ID (which I have done at least 10 times).
What can I do!?!
Automatic translation:
Public
Public
5 hours ago
Hello troypeasnall,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NineCasino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
