The player from Hungary has a suspended account at Ninecasino despite being fully verified and is unable to withdraw funds since October 29. They sent proof of funds on November 4 but have not received a response and cannot contact customer support via live chat.
NineCasino - Player’s account is closed and unable to withdraw.
Amount: 5,000 ₮
NineCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 34m 11s
Case summary
2 hours ago
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14 hours ago
Hello, im an old ninecasino player but suddenly my account is suspended and i cant withdraw (october 29) and my account is fully verified so i dont know why they did it
They asked for proof of funds what I sent in november 4 and since then i didnt got any answer from them, i wrote them many times
Also i cant contact with them in live chat
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2 hours ago
Dear Drakkor,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you played - slots, live casino, sports betting, etc.?
- Do I understand correctly that you currently have ₮5,000 (dispute value) in your casino account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 hours ago
I played everything
Its euro, just I didnt found it in the list
Yes, some of it, but not much
Casino Guru is examining the case
