NineCasino - Player's account has been suspended.

I have had issues with verification have sent the required documents apart from full bank details which they have requested that I’m not happy about providing considering they’ve been happy to take the deposit ok.

my account has been suspended and I can’t withdraw.

also when taking the deposit of £20 they have taken £23.38

Dear Cone2812,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

You must understand that asking for a bank statement is nothing unusual and it is often part of the verification process and we cannot penalize the casino for it. I can only recommend that you provide all the required documents in the requested format as soon as possible, otherwise, I am afraid you won't be able to withdraw your winnings.

Thank you in advance for your understanding.

Best regards,

Kristina

Dear Cone2812,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Obviously my bank saw sense and didn’t process the withdrawal from my account, company name that it was taken out in is dissolved company. Never got verified but glad I didn’t give them any more personal information than I did! Lesson learnt do not use this casino!!

Thank you very much for your reply, Cone2812. Unfortunately, I am not sure I understand your last message correctly. Could you please elaborate? Do I understand correctly that you didn't provide the required documents?

Dear Cone2812,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No I didn’t submit any further documents. My bank refunded the deposit amount without me having to ask obviously identified this company as a fraud

Alright, please note that it has been three weeks since this complaint has been published and we have not moved forward, and I'm uncertain about the assistance you're seeking from us now. Please, let me know how you wish to proceed otherwise, I will be forced to close this complaint. Thank you for your reply and understanding.

Dear Cone2812,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.