HomeComplaintsNineCasino - Player’s account has been closed.

NineCasino - Player’s account has been closed.

Amount: ??

NineCasino
Submitted: 14 Jan 2025
Case opened Current status

Waiting for player to reply

2d 13h 20m 43s

Case summary

The player from Austria finds that their account at Nine Casino has been deactivated without explanation, despite a long-standing relationship with the casino. Chat support informs them that the decision is final and provides no further details.

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Translation

Hello!


I tried to log into nine casino and suddenly it says that my account is deactivated.


I haven't done anything and I've been with them for a long time.


I contacted the chat support, and they told me they can't say anything about it and that the decision is final. What is this all about?

Automatic translation:
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Dear GANJA37,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
  • Did you pass the verification before you lost access to the account?
  • Did you have any remaining balance in your casino account before it was closed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Translation

Good day again!


I should get cashback, which I get every time but I have no idea how much it will be.

I have been verified for a long time and have deposited and withdrawn several times without any problems.


I think it's a disgrace to simply deactivate the account without any reason or information.



Best regards

Automatic translation:
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Thank you for your reply, GANJA37. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

If the casino paid out all the winnings and/or no active real money balance has been withheld, I’m afraid, there’s not much we can do for you. 

Thank you for your reply.

GANJA37 has 2d 13h 20m 43s to reply

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