The player from the United Kingdom has a problem with Ninecasino, which has disabled his account. He claims that he is not a gambling addict and has not borrowed money for gaming, but the casino refuses to reopen his account or communicate with him regarding the matter.
NineCasino - Player’s account has been closed.
Amount: ??
NineCasino
Safety Index:HighSafety Index
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8.4
NineCasino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
2d 1h 5m 51s
Case summary
5 days ago
Public
Public
5 days ago
I have been playing for a long time in this casino , last time I ask about closed me account because I dont have good part of me life I said reason is i put money but Im not win this is stupid reason but normal because this is casino I take risk and I can afford play for real money after me work or when I have time but I dont said nothing im addictive for gambling I dont put me last money .... I play for fun now ninecasino disabled me account and dont wana give me .back access for me account but ninecasino cant give me access because is me account disabled please help me explain ninecasino im not addictive for gambling and I dont tell nothing about this I dont borrow never money for play games and I work 6 days a week and I can afford play for real money ask nine whay dont want reopen me account and dont wana talk with me .Best regards Damian W***
Public
Public
5 days ago
Dear Damian199615,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for not reopening your account. Once your account has been closed for whatever reason, the casino will not be obliged to give you access to it again. I understand this situation is unfortunate, but we are not in a position to force the casino to reopen your account.
Please, let me know if there is anything else I can help you with, otherwise, I will be forced to close this complaint.
Thank you for your understanding.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Damian199615 has 2d 1h 5m 51s to reply
