The player from Switzerland has experienced a technical problem while playing. After a closer examination, we ended up rejecting this complaint as unjustified.
NineCasino - Player has experienced a technical glitch while playing.
Amount: 1,560 CHF
NineCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I played several hands at the dubell bolls roulette and bet on the golden number on the number 7-7 bit 1.20bet and after the ball landed on 7-7 my single hurck was paid instead of the win
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1 year ago
Dear Kujtimzingg,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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1 year ago
Translation
hiss the 2 photo and 3 hats then the ball landed on 7-7 and for me the single counted back was the win and I don't see that in the course
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1 year ago
Translation
Hello, that was such a wizz when the casino decided
joanna wrote:
Hi!
If you don't like chatting in English, I use Google Translate for that
Communication.
We will contact you regarding your double checking of the
Game Round Request.
The provider has investigated this issue and found the following:
The investigation is complete. You have claimed that your bet in the
specified round was not accepted.
According to game logs, you attempted to participate in the specified round.
However, the bet was rejected due to the server sent by the provider
Withdrawal request received an invalid response. After that it started
System repeats automatically. After a few repetitions he could
payout call is successfully executed. Because of the rejection of
bet, the abandon call was made and the bet became yours
Reimbursed.
The game result was 7 and 7. If the bet was accepted, you would die
win bet.
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1 year ago
Translation
I would be aprate from the casino to play www. ninecasino1.com if something is, you never have a problem solved or something good come out of it. The number lands on you and you get back what you wrote in. The biggest H********* from Casino is the best kind of fraud https://ninecasino1.com/de/casino
Edited by a Casino Guru admin
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1 year ago
Thank you, Kujtimzingg, for your reply. If I understood correctly your bet has never been accepted therefore, it can't be paid. Please understand that this may be caused by a bad Internet connection. I'm really sorry but we can't force the casino to pay you your potential winnings.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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1 year ago
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Yes, I decided to use the internet. I live somewhere in Switzerland, where the internet is so sweaty, isn't it? after the balls landed on 7-7 the bet stoniren shitty casino i would leave a comment every day for the fraudster casino Von Hurensönne 👿
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1 year ago
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Drecks Fraudster Casino I would be careful that you don't deposit here otherwise there will always be problems believe me that you already have the problem to solve.
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1 year ago
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I'm afraid if I bet 25 € on it and I'll pass something that would also happen to you because you cancel the bet where you make it and then it's invalid after you drop the balls 🎱 please drop the fknger from the casino for your love because who What is her dan 0 Schanze to get the win
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1 year ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
