NineCasino - Player didn't receive promised bonus.

h****@gmail.com my ninecasino registration email yesterday I made a deposit with code"SUNDAY" in which they promise 75% of the deposit in Sunday bonus, I made a deposit I didn't get a bonus, I complained to the center they said I made a deposit after hours and did it before.

Dear hugo23mfp,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with NineCasino.

It's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.

If you were unable to activate this type of bonus, there was likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Best regards

Veronika

Dear hugo23mfp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.