The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn't been received yet. The delay was initially attributed to normal processing times and potential KYC verification. However, the player later decided to cancel the withdrawal and spend the funds back at the casino, requesting for the complaint to be closed. As a result, we had rejected the complaint as per the player's request.
NineCasino - Player believes that their withdrawal has been delayed.
Amount: £1,000
NineCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
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10 months ago
Hi I have a problem with one of your partners and I don't know where to get help anymore from. since last Monday evrithing was perfect I could withdraw funds from nine casino. Last Monday I wanted to request a withdrawal from ninecasino, didn't worked I waited as been told. I've been contacted to try again. Witch i did. I'm keep trying 2 times a day to withdraw and i don't get any answer back just withdraw been declined by the system. I tried all the withdraw methods. I keep waiting my account been verified basically I did evrithing and the agents keep telling I will be contacted by the payment department I have been contacted I told them and still they saying to wait but wait for what? Its symple payment declined 50 times. Don't worry keep waiting. That's same answer what I get and no solution i mention before when this was working. I been asked for swift/bic + IBan now I'm asked for only iban. Also skrill didn't worked nettler or crypto. Any help please?
Nobody seems to do nothing maybe if its coming from you guys beeing them parteners would actually change something.
Kind regards
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10 months ago
Dear Rollboy991,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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9 months ago
Hi kristina. No I didn't Is still in pending. Now I've tried after many cancellations. With crypto withdraw method and is in pending not even approved they saying they need to forward extra checks.
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9 months ago
Can we close this case please ? I gave up on that. To much waiting time i spent the funds back in to the casino and will finish with the casino
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9 months ago
Sure, I will close this complaint as per your request. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
