The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
NineCasino - Player believes that their withdrawal has been delayed.
Amount: €5,300
NineCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I asked them to withdraw my money but they always dodged and told to wait. when i asked them many times they locked my account for no reason and asked me to fill out the https://gamcare.gamtest.se form and take a screenshot of my phone for them. I wonder is this some form of scam?
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1 year ago
Dear Huypham,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
how can you withdraw money when it always shows ' The amount entered exceeded the limit. '
I did everything they asked to verify my account but they still haven't accepted. this is a scam casino they only give deposiy money and don't withdrawals. they are rude to lock player's account themselves.
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1 year ago
What is their purpose with me? why when i sent gmail to do the request for a refund they said no and they wanted me to do a test?
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1 year ago
Thank you for your reply, Huypham. Could you please clarify whether the casino fully blocked you from accessing your account, or you were blocked from requesting withdrawals?
Do you currently have any pending withdrawals? Have you made any successful withdrawals before?
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1 year ago
Dear Huypham,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
