The player from the United Kingdom is facing repeated cancellation of withdrawal requests and is having issues with the support team.
My withdrawal keeps on getting cancelled, and just keep getting messed around by support, please help
Dear Craigzm,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Hi. I’ve had no successful withdrawals. My account is full verified. And I won without bonus. I’m continuing to try and resolve this myself with their support team, who also are baffled. Thanks Craig
Thank you for your reply, Craigzm. Do you currently have any pending withdrawals? Have you tried requesting the withdrawal via an alternative withdrawal method?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Hi kristina. I’m down to3.800 as played a bit. I’ve had loads of pending withdrawals but keeps on getting cancelled. I’ve got extensive conversations between casino and my self. And loads of support chats to, I will send them to you
Thank you very much, Craigzm, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Dear Craigzm,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Nine Win Casino representative to join this conversation.
Dear Nine Win Casino,
Could you please provide clarification, why the player's withdrawal has been delayed?
Thank you in advance,
Mirka