Nine Win Casino - Player's withdrawals are continuously cancelled.

My withdrawal keeps on getting cancelled, and just keep getting messed around by support, please help

Dear Craigzm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi. I’ve had no successful withdrawals. My account is full verified. And I won without bonus. I’m continuing to try and resolve this myself with their support team, who also are baffled. Thanks Craig

Thank you for your reply, Craigzm. Do you currently have any pending withdrawals? Have you tried requesting the withdrawal via an alternative withdrawal method?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Hi kristina. I’m down to3.800 as played a bit. I’ve had loads of pending withdrawals but keeps on getting cancelled. I’ve got extensive conversations between casino and my self. And loads of support chats to, I will send them to you

Thank you very much, Craigzm, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Craigzm,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Nine Win Casino representative to join this conversation.

Dear Nine Win Casino,

Could you please provide clarification, why the player's withdrawal has been delayed?

Thank you in advance,

Mirka

Dear all,

The user has been informed via email to use the currency of their own country to avoid future problems with withdrawals.

Best regards,

NineWin Team

Dear Craigzm,

Has the casino's advice helped you to successfully withdraw the money?

Dear Craigzm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.