Nine Win Casino - Player’s withdrawal delayed and account suspended.

Hi, I’m having lots of issues with this site in regards to withdrawing my funds (£500) first I had to verify my account and that wasn’t a problem was verified quite quickly, but for the last 5 days I’ve had nothing but trouble trying to withdraw, it kept saying withdrawal cancelled around 10 times, obviously then I was in conversation with them via live chat and email for them to assure me that it will be sorted, then for me to go on the site this morning to see what is happening and my account is now suspended and they have stopped replying to emails, I’d be more than grateful if you could help me resolve this? Thanks.

Hello Sarak35,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nine Win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi nick, my account was verified on Monday and my winning where real money not bonus. I’ve attached some photos so you can see

Dear Sarak35,

Would it be possible to forward the communication with the casino so far to nikolas.b@casino.guru?

Dear Sarak35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.