Nine Win Casino - Player's winnings are being confiscated.

Hi,

I created an account and with Nine win. Went to withdraw my winnings however they stated they dont accept players from my country. However I completed all verification before depositing. Please can you help me get my winnings . Very unfair treatment and terrible from this casino.

Dear Jprice222,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to cancel the player’s legitimate winnings later. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. We share more information in our Fair Gambling Codex:

https://casinoguru-en.com/fair-gambling-codex-for-casinos#restricted-countries

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you have £4,500 (dispute value) in your casino account?
• Did you accumulate your winnings with or without an active bonus?
• Could you please advise when exactly you created your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi,

1) yes I have full £4500 in my casino account

2) no there was no bonus

3) account created around the 5th October