Nine Win Casino - Player's struggling to withdraw his winnings.

I deposited £50 and made and winnings of £91.99 their terms and conditions section 7 for withdrawals say that the minimum withdrawal amount is €50 or the equivalent but when I’ve tried to speak to support or actually make the withdrawal myself it’s saying in little Read text that the minimum is £100. Support of being super unhelpful and just saying that I need to deposit more money to make the withdrawal which I’m reluctant to do as their money laundering terms said I have to wager the amount my deposit before I can make withdrawal. This seems that they just trying to get me to throw more money at them, I’ve asked to close the account and be paid the money but I’ve had no response.

Dear n8nd6vn4tz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found this:

7.1. The minimal amount for withdrawal is between €50 and €120. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which withdrawal methods are available?
• Do all have the minimum withdrawal limit of £100?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Where are you looking, as 7.1 on my terms and conditions https://192-ninewin.com/terms says it is €50 (attached). I have cryptocurrency or bank transfer options.

Thank you for your reply, n8nd6vn4tz. I see this when I open the T&Cs:

I would like to ask you more additional questions regarding this case:

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Dear n8nd6vn4tz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.