Nine Win Casino - Player’s refund request remains unresolved.

Hi I’ve lost alot of money through this casino while on gamstop

I’ve requested a refund but never got anywhere at all

I notice a similar case which is attached that is similar that was solved

every bank that I blocked gambling transactions still allowed me to use this site and ended up in debt

Dear jjduffy5225,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nine Win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you informed the casino about your gambling addiction? How and when?
• Could you please share the communication between you and casino support on the topic?
• Is your casino account currently blocked?
• If you have records of informing the casino about your gambling problems forward this communication to my email as well. My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi yes I have all this I’ll send over now

Thanks for your patience.

I went over the emails you sent.

• Has the casino closed your account as a result of your email from August 22nd, 2024?
• Have you received any response from the casino regarding your account closure or refund request? Could you please share it with me?

hi I would like to get this complaint removed please thank you

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.