Nine Win Casino - Player's deposit has been cancelled.

I made a deposit and it was cancelled on the casinos end they keep telling me to wait for a email and I don’t receive it I just want my deposit back

Dear Dexbritish.1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I’ve shown them proof of the payment and they cancelled it and not replying to me or giving me a email and nothing

the payment provider was working as soon as I deposited it said it was cancelled it all went through on my side, on the website it asked for authorisation to my bank it was the payment provider on the website I’ve deposited before and worked I don’t see why it’s cancelled now for

Dear Dexbritish.1,

Can you please forward the payment confirmation along with the communication between you and the casino to nikolas.b@casino.guru?

Dear Dexbritish.1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.