Nine Win Casino - Player's account being closed with unpaid winnings.

I won £100.00 tries to withdraw, error message kept showing, spoke.to rheor online support to no avail, then they said it will be passed over, then they said they needed to do checks, then tried to withdraw and they closed my account and now i cannot get access to the £100.00 im owed and have been told ot will be paseed on to someone else and still not recieved payment

Dear amybarton0303,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Was your account verified?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear amybarton0303,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.