Nine Win Casino - Player is having difficulty verifying deposit method.

Mining are asking for a photo of the card used for the initial deposit. However my bank, Chase, do not have the number printed on the card for security nor does it have a signature strip.

i explained this to NineWin who said I need to get a certificate from my bank. My bank can not provide anything with my card number on.

Dear RebeccaGraveling1402,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're facing.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Is it possible for you to provide the casino with a bank statement showing your personal information including your card number and the deposits made into the casino?

Do I understand correctly that you contacted your bank asking for an official document showing your card number, but they refused to give it to you?

Is there any way to get your card details together with your name from your banking app or internet banking profile?

Have all your other identity documents been verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Dear RebeccaGraveling1402,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.