Nine Win Casino - Player claims that payment has been delayed.

Waited 5 days sent all my account details that they wanted double what they wanted bank statement s pictures of cards twice said payment approved and 5 days later no money said my bank rejected it talked bank and they said absolutely lying took photos of all conversations with there people said be paid by end of day never was so same next day but told bank rejected it absolutely untrue scammed me for him dreads of pounds and won’t pay me 1000 pound it was 1280 but they took some of

Dear canddroofing,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Load of lies I was told it would be in Thursday this week then you escalated it to someone else then revived email saying it’s been rejected by my bank and put back in my account spoke tol my bank and they said was a lie wasent pending your thing said waiting to be processed fully verified and agent said that I should get it that day I sent loads more stuff you asked for and it was accepted maybe you think I give up but you don’t no me I will get what iam owed you quick to take my money and wasent botherd about me being verified then I’ve taken photos of all messages you sent I will carry on till my winnings are in my account you might try it with people who give up but I won’t you can’t run a site like you are it’s a joke pay what you owe and weeks to pay out that’s a joke you should be shut down and I won’t stop till you are scammers

Sorry Nick that was meant for them not you thanks for your help so mad about the amount of time I’ve spent talking to them just want what they owe me hope you understand really deposing me never had this before

Dear canddroofing,

Have you received your withdrawal from the casino yet?

Hi Nick no haven’t received yet got a email saying it was being put back into my casino balance with in a few days that was just after I first spoke to you but it’s still showing as approved and being checked and processed by the payment system I sent them everything they asked for two bank statements pictures of my cards and they said fully verified that was before I contacted you still the same thanks for the message Nick much appreciated

Just got that today now

hi Nick just looked in my account and they put the money back in my casino account no point in me trying to withdraw it agian to wait to be told it’s going back in my account agian I’ve given them two different bank accounts pictures of statements and cards there’s nothing else I can do they just don’t want to pay its made me so I’ll all of this just don’t get it totally appreciate all your help I have no other options thank you

Just thought I would send as much info for you as possible thanks Nick so grateful for your help

Thank you canddroofing for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello canddroofing,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Nine Win Casino representative to join this conversation and participate in resolving this complaint.

Dear Nine Win Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Thank you Stefan so much appreciated it’s such a shame because I did like there casino but they have put the funds back into my casino account for no reason I’ve sent them everything they asked for and more just shouldn’t be like this to get my winnings maybe if it gets resolved I will use them agian as long as there’s not these problems I’ve kept everything they sent and asked for there is no reason not to pay thanks again Stefan-really needed your help because wasn’t getting anywhere with them much appreciated

I’ve just tried the withdrawal again because they put it back in my casino account last time

Hello, dear all!

We really appreciate you taking the time to let us know about this issue.

Dear canddroofing, we understand that withdrawal of funds is one of the most important steps and every user wants it to go smoothly. After carefully checking your transactions, we found out that your withdrawal was rejected due to an incorrectly entered sort code. However, as the system shows, the withdrawal you made yesterday (August 12) was successfully paid. The funds should be credited to your bank account within 5 business days.

If you have any further questions, please let us know.

Best regards,

Ninewin team.

Hello canddroofing,

Could you let me know once you receive the payment?

I'll be awaiting your reply.

Hi Stefan just checked and it’s in but there was no mistake on entering my details as I no they of by heart and they where on the bank statement but it’s in now so very happy thanks ever so much for your help and hope this never happens agian I will leave a glowing review about your service experience excellent thanks agian

Dear canddroofing,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan

Casino.Guru