Nine Win Casino - Player claims that payment has been delayed.

Hello I won £1000 on slots on Saturday past and it said it was being processed this is the first time withdrawing and its been cancelled twice, I'm now waiting on verification does anyone know how long this will take? Thank you 😊

Dear mandyadair90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello they keep declining my withdrawal its the same card I used to deposit with they keep going round in circles with me I'm fully verified please help me I need this money!

I have lots if screenshot if the live chat I really hope this is resolved soon

Now they're telling me I have to wait on an email but I haven't received any email from them yet and have emailed them multiple times

Thank you for your reply, mandyadair90. Have you made any successful withdrawals before? Do you currently have any pending withdrawals?

Did you accumulate your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear mandyadair90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.