The player from the United Kingdom had been depositing money on multiple casino platforms. However, he then faced issues with further deposits and withdrawals despite having verified his identity. There appeared to be geographical limitations he was not aware of. We had attempted to communicate with the player to gather more information and extend the resolution time, but received no response. Due to this lack of communication, we were unable to proceed with the investigation and had to reject the complaint.
Nine Win Casino - Player cannot deposit and withdraw winnings.
Amount: £15,000
Nine Win Casino
Safety Index:Above averageSafety Index
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7.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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6 months ago
I've been putting money into kinghills/ jokeabet and ninewin casino and now won't let me deposit anymore cash. I've just read through this site that you cannot play from Great Britain no where did I see this in any terms and conditions. Also do not use a vpn. So they have taken my money and will now not let me try to get my money back.
I won a large amount as well on nine win they would let me cash out. Even though I had put all my details in a great British passport and driving license
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6 months ago
Dear khasak,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
- Let me confirm, is it accurate that you're currently unable to access your Nine Win Casino account?
- Are there any funds currently being held by the casino?
- What does the disputed amount represent?
If there is any relevant communication between you and the casino that might provide insight into this issue, please promptly forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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6 months ago
Dear khasak,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
