The player from Slovakia has registered an account under his wife’s name and lost all the deposited funds. He’s enquiring about possibility to receive a refund. After a closer examination, we ended up rejecting this complaint as unjustified.
Niké Casino - Player is requesting a full refund.
Amount: €4,000
Niké Casino
Safety Index:Very highSafety Index
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9.1
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I am in the register of excluded persons, I have opened an account for my wife, who of course does not know about it. I made deposits to the casino account with a card in my name. I lost a higher amount of money. Is it possible to complain and claim the amount lost?
Automatic translation:
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3 years ago
Dear Dušan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future as it will only decrease your chances to win cases against gambling establishments.
Could you forward any relevant communication along with your Gambling Regulatory Authority registration? My email address is petronela.k@casino.guru.
Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
A reply sent to the email provided. well thank you
Automatic translation:
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3 years ago
We continue our communication via emails only as per the player's request.
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3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
