Dear Aibat and CasinoGuru Team,
We understand your concerns regarding the account block and fund deduction and would like to provide clarification.
After conducting an internal antifraud review, it was determined that your account was involved in a fraudulent scheme using delayed rounds. Based on this investigation, and in accordance with sections 9.2 and 9.3 of our Terms & Conditions, the decision was made to block your account and deduct all remaining funds due to a violation of our rules.
Additionally, regarding your failed deposit, our security checks flagged the transaction due to suspected fraudulent activity, which led to its automatic rejection. If the funds have not yet been returned to your bank account, please contact us and provide a bank statement in PDF format covering the period from 19.01.2025 until the date of your request so we can investigate further.
For full transparency, you can review the relevant sections of our Terms & Conditions here: https://newlucky.com/policy/terms-of-use. Additionally, we have attached a supporting screenshot for reference: https://prnt.sc/HpMutYTWuxkd .
If you have any further questions, please let us know.
Best regards,
NewLucky Casino Team.
Dear Aibat and CasinoGuru Team,
We understand your concerns regarding the account block and fund deduction and would like to provide clarification.
After conducting an internal antifraud review, it was determined that your account was involved in a fraudulent scheme using delayed rounds. Based on this investigation, and in accordance with sections 9.2 and 9.3 of our Terms & Conditions, the decision was made to block your account and deduct all remaining funds due to a violation of our rules.
Additionally, regarding your failed deposit, our security checks flagged the transaction due to suspected fraudulent activity, which led to its automatic rejection. If the funds have not yet been returned to your bank account, please contact us and provide a bank statement in PDF format covering the period from 19.01.2025 until the date of your request so we can investigate further.
For full transparency, you can review the relevant sections of our Terms & Conditions here: https://newlucky.com/policy/terms-of-use. Additionally, we have attached a supporting screenshot for reference: https://prnt.sc/HpMutYTWuxkd .
If you have any further questions, please let us know.
Best regards,
NewLucky Casino Team.