HomeComplaintsNevada Win Casino - Player suspects game unfairness in the casino.

Nevada Win Casino - Player suspects game unfairness in the casino.

Amount: €600

Nevada Win Casino
Safety Index:Above average
Submitted: 30 Dec 2023 | Case closed : 15 Jan 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

11 months ago

The player from Germany had expressed his dissatisfaction with Nevada Win casino, alleging that the games were rigged to prevent winning. Despite his numerous payments, he had not seen any significant wins. We requested additional information to support his claim, but the player did not respond within the given timeframe. Consequently, we were unable to investigate further and had to reject the complaint.

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11 months ago

i have done a lot payments in this casino Nevada Win. Here is not any win possible. All spins are empty, played on small amount for example 25 Euro bet 10 or 20 Cent i have max 2 x won bets. This casino are robbing People

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11 months ago

Dear Rafal1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Tomas

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11 months ago

Dear Rafal1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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11 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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