Nevada 777 Casino - Player’s struggling to complete the account verification.

I have sent everything and more documents they said was eventually all correct but then asked for mycard again sent again 3 times then asking to sigh a form for deposit s I did which all together is 3 times at different times I won 345 .00 but there not paying they keep getting me to switch the no's to cover on my card I suspect fraud would you help please regards

Fiona r**

Dear Fiona,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you have requested a withdrawal and apply for the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi thanks for replying it looks like I'm sorted have not got my money as yet but they said I will so I will let you know when I do I thought I was getting spammed as I had never been through that type of process before I appreciate your help very much fiona

Thank you very much, Fiona, for the update. The least I can do is to leave this complaint open until your confirmation regarding successful withdrawal. Please keep me informed. 

I will do that's very kind I will update asap regards

Hello Fiona,

Have there been any developments since our last conversation, please? 

Hi thanks for reaching out got a email to say it would be processed 3 days ago still no money I'm keep checking and let you know thanks for your support

No problem at all, Fiona. I hope you will receive your winnings in no time.

Hi thank you so much for all your help I eventually got it ast night ☺️ althought they had took £26 of it but I am just happy that I got it but I won't be using that site ever again they spoke to me like rubbish were so passive agressive with me and rude 😱 but yous have been fantastic thank you Fiona

Great news 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Fiona, for your cooperation, confirmation, and kind words. Please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru