NetBet Casino MX - Player's withdrawal disappeared from the account.

I've been having issues since Sunday when I made a withdrawal of 9000 pesos. I was told there were problems with the withdrawals and all week I've been led around in circles. The 9000 pesos were visible in my account before subsequently disappearing and I was told I could not see it because the withdrawal was already processed to prevent its cancellation. My account is already verified and they have informed me that no further steps are necessary.

Dear Snoopys,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Thank you very much because I will let you know in the 14 days. Ami, what seems strange to me is that they tell me that my bank rejected the deposit

I should check with the bank to see what happened. I contacted the bank and they told me that my account is fine, there is no problem, they will make the deposit for me.

In fact, money from other apps has been deposited into that account without any problem.

But it's okay, I'll wait the 14 days and I'll let you know.

Hi Snoopys,

Have there been any developments since our last conversation, please? 

Dear Snoopys,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.