HomeOnline CasinosNetBet Casino Review
NetBet Casino Review
Doesn't accept players from Ohio
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Find on Google
Payment methods
Show all (13)
  • Neteller
  • PaySafeCard
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • Todito cash
  • AstroPay
  • Wire-transfer
Withdrawal limits
 per month
Mex$200,000
Buen Mazal del Norte, SA de CV
2011
> $20,000,000
  • Mexico (Unverifiable)
OverviewBonusesUser reviews171Safety Index explainedDiscussion10Payment methods13
Recommended casinos for you
El Royale Casino Logo
1.El Royale Casino
Guru choice
Drake Casino Logo
2.Drake Casino
Great customer support
Spinfinity Casino Logo
3.Spinfinity Casino
Live chat available 24/7
Rich Palms Casino Logo
4.Rich Palms Casino
Overall good casino
Show more

NetBet Casino Review

In this review of NetBet Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. NetBet Casino scored Low Safety Index of 4.5, implying a deficiency in fairness and safety as per our evaluation standards. Proceed with reading our NetBet Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Is NetBet Casino fair and safe? Safety Index explained

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of NetBet Casino, we read and assessed Terms and Conditions of NetBet Casino in-depth. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.

According to our approximate calculation or collected information, NetBet Casino is an average-sized online casino. In relation to its size, it has a high value of withheld winnings in complaints from players. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

As far as we know, no relevant casino blacklists include NetBet Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

All of that, together with other factors considered in our review, has resulted in NetBet Casino having a Safety Index of 4.5, which is a Low value. We advise players to avoid this casino and explore alternatives with a higher Safety Index.

NetBet Casino Terms and Conditions

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of NetBet Casino to be somewhat unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about NetBet Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 22 complaints about this casino in our database. Because of these complaints, we've given this casino 24,787 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

NetBet Casino user feedback and reviews

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

The user satisfaction feedback of NetBet Casino shared by 171 users has resulted in a Mixed User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

NetBet Casino company data and licenses

NetBet Casino is owned by Buen Mazal del Norte, SA de CV and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.

NetBet Casino has a gambling license in Mexico.

Win and withdrawal limits, payment options

NetBet Casino accepts deposits via 13 payment methods. This includes: Neteller, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, AstroPay, Todito cash, Wire-transfer, Bank transfer, OXXO, SPEI, Banorte, BBVA.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits Win limits
MXN 200,000 per month No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at NetBet Casino.

Language Website Customer support Live chat
Spanish Yes Yes Yes

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at NetBet Casino, account management, withdrawal process, etc. We would say NetBet Casino has an average customer support based on the responses we have received during our testing.

NetBet Casino casino games and slots

NetBet Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games.

Games from 53 casino game providers are available. This includes NetEnt, Nolimit City, Playtech, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Playson, iSoftBet, ELK Studios, Ezugi, GameArt, Wazdan, Habanero, Red Rake Gaming, Leander Games, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Realistic Games, Ainsworth, Inspired Gaming, Platipus, Wizard games, RFranco Games, Spinmatic, Skillzzgaming, Spadegaming, G Games, Gamomat, Darwin gaming, Bragg Gaming, RAW iGaming, Foxium, SlotMill, Gaming Corps, Ortiz, Synot Games, OctoPlay, Skywind Group, Neko Games, Zitro, CT Interactive, Games Global, Just For The Win, Gaming Realms, Spinberry, Hacksaw Gaming.

Bonuses and codes offered by NetBet Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. There is currently 1 bonus from NetBet Casino in our database, listed in the 'Bonuses' section of this page.

Note: In case you are looking for more information about this casino's bonus offers, visit our NetBet Casino bonuses page.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (13)
  • Neteller
  • PaySafeCard
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • Todito cash
  • AstroPay
  • Wire-transfer
Withdrawal limits
 per month
Mex$200,000

Games
Show all

Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games

Language options

Spanish website
Only Spanish customer support
Only Spanish live chat

Game providers
Show all (53)

  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • Playtech
  • IGT
  • ELK Studios
  • Yggdrasil Gaming
CASINO SCREENSHOTS
netbet_casino_mx_homepage_desktop
netbet_casino_mx_promotions_desktop
netbet_casino_mx_homepage_mobile
netbet_casino_mx_promotions_mobile

Positives

  • Good selection of game providers
  • Lottery is available
  • Live chat support available via WhatsApp
  • Live dealer games are available

Negatives

  • Possible withdrawal fees
  • Live chat support is not available 24/7
  • Skrill and Neteller depositors cannot claim welcome bonus
  • Company focuses on sports betting rather than the casino

Interesting facts

  • Local version of popular international casino
Author & Guarantor: Katarina Duboak Last updated: 22 Apr 2024 Anything incorrect or missing? Let me know
Casino Bonuses

NetBet Casino bonuses

Browse all bonuses offered by NetBet Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews (171)

User reviews of NetBet Casino

This is a place to share experience with NetBet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Mixed

Rated by 171 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 6 months ago
They reply to emails with automated messages, they are completely unacceptable, I have deposited so much money and they don't bother to reply normally. The tempo in the spins of the slots is disappointing, it doesn't look like what we know at all. Only deposits in the last few months that I've been playing, I've forgotten when I made a withdrawal from the particular casino.
• 6 months ago
Again one of the worst casino experiences I have had, everything takes too long and promised 2 week time stamp have to over 3 weeks
  • Good variation of games
  • Cool looking site
  • Good licensor
  • Bad support
  • Everything takes too long
  • Also they are lying about every thing
• 6 months ago
Be very careful, Netbet puts misleading bonuses here I leave you a screenshot where it says that the minimum deposit is 20 pesos when in the T&C it says that it should be 400 pesos and that is a deception, a trusting one makes the deposit and you want to claim the bonus and they tell you that it is 400 pesos and that those twenty are 20 euros and why do I want in euros if I am playing in Mexico not in Europe they are very bad and they did not fix my problem or give me the bonus
  • Nothing
  • Deceptive bonus
  • Terrible customer service
  • tricked games
• 11 months ago
Actually, I thought it was a great casino. Today I felt like playing and deposited 50 euros, without a bonus. At 48 euros I got a message saying that I had reached my betting limit of 40 euros, which I never set and didn't want to. I still have a deposit limit of 950 euros. Now I have asked for my money back and canceled the account because no one has contacted me via email.
  • A large selection of slots, but if you have problems with slots in the evening, there is no one to contact.
  • No 24/7 chat, some slots hit or miss. They take money but don't want to talk to anyone.
• 11 months ago
I have already explained this in the complaint and I will certainly not let these casinos cheat me out of my winnings.
In any case, I can only warn you about the casino.
  • I thought everything was positive until the casino decided not to let me risk my bonus winnings without a solid reason.
  • It was described in my complaint. I have never experienced anything like this before in a casino where they don't let you risk the bonus winnings of 350 euros on the grounds that you have taken bonuses too often, and I have deposited about 5 times within 2 years Usually 10 euros are deposited without a bonus. My winnings were earned with my real money. However, they don't allow me to gamble my winnings because I was at 350 euros, which probably doesn't suit them.
• 1 year ago
I play here couple month and few win and quick withdrawal. Now suddenly everything change, kast withdrawal they ask me more documents and change it bank transfer and say it takes 3 + 8 days to proceed. Before trustly, few minutes.
I also make deposit limit to my account and after this poor withdrawal service i wanna change it lower. But cannot change, they remove whole option away from casino.
So have to wait this slow withdrawal and then totally closed my account.
  • Before everything works fine..
  • No responsibility player tools
  • Very slow withdrawal
  • Poor support never available
  • Ridiculous loyalty program
• 1 year ago
I had my player account closed because customer service didn't respond to the problem and wasn't interested in suggestions.
As in every online casino, there is the "24 hour game break" button.
The casinos I know always have the button at the top of the picture (page), at NetBet it is right under the game.
It has happened to me several times that I wanted to press the bet button in the game, but unfortunately I missed something and hit the lock button.
I can't imagine that I'm the only one this has ever happened to?!?
The fact that I couldn't play for 24 hours doesn't bother me anymore.
But what's not possible is that my complete bonuses (birthday bonuses, gift stockings, everything... even offers are blocked!!!
I contacted customer service about this to find out what was going on and they said I was blocked from offers and bonuses. Whaaaaaaass
When I wanted to point out this 24-hour lock button again and see if it wouldn't be possible to move it up like it is on other online casinos, there was no response.
The first time I unintentionally pressed this stupid button, I already pointed it out to customer service.
The second time all bonuses and offers were blocked.
KD contacted me again, complained and asked for a solution/clarification of the problem, I wanted my bonuses back or at least a small compensation.
But no.
When I closed my player account on NB, the KD asked me why.
And again I complained and asked for a suggestion to move the button.
The account was immediately closed by NB and an answer to my problem was skillfully ignored.
  • Nice offers
  • Payout was pretty quick
  • A lot of money invested, but unfortunately only won once (€250)
  • Customer is NOT king here!!!
  • Customer service does not address problems
  • There is a self-exclusion button under the game, which can easily be pressed involuntarily
  • all bonuses blocked
• 1 year ago
Unfortunately, the casino deteriorated after it had the licenses for the casino. There are only a few slots left and the shop to exchange for Netbet points is no longer there... What a shame!!!!
  • Found the casino better before
  • Fast payout
  • Nice chat people
  • A little difficult with verification
• 1 year ago
Bad experience. You wait an answer for a complaint many months and still not a single answer. I think there wont be any answers coming. Worst complaint handling I have seen so far. Support dont help at all. Based on my experience about how they treat people, I wouldnt use the site.
  • Complaints dont get resolved
  • Extremely slow support
• 1 year ago
It's an interesting casino with a pretty good website design. I've had experience playing there, and I can't say that there's anything special about it, like most online casinos. A good variety of games and providers. I didn't like the verification process, which takes too long and requires some additional documents. The support service works well, but I didn't notice that they are interested in helping players with their problems. Even though I didn't win much here, I'm not sure I'll come back here again.
  • good design
  • many games and providers
  • all is okay with rtp
  • long verification
  • not friendly customer service
• 1 year ago
I can't understand the negative comments at netbet, it's logical that you sometimes win and sometimes lose, after all, you don't play to become a millionaire, but to have fun. And they are really fast when it comes to paying out you win, go to pay out and the money is in your account on the same day...
• 2 years ago
Cashouts are really fast. I've lost and I've won. Their customer service is top notch.
• 2 years ago
The only really the only ones so far who keep their promises !!!! Payout no matter whether account or to my wallet, since verification never longer than 5 hours, only one star deduction because the celebrities are very confusing and there is no longer an automatic (which is due to the German bets) everything else is absolutely good, game selection top
  • Game selection, always all new ones from mane-like manufacturers
  • Fairness, if it says payout within hours, then that's the case even if I won something with a bonus
  • Really fast payment even with bank transfer within hours
  • No spam from other partners or the like
  • Bonus a bit confusing
  • Rare High Deposit Bonus
• 2 years ago
good assortment of slots, easy and accessible casino, sufficient assistance but what precipitates my judgment on netbet casino are the biblical times for withdrawals. The player plays to win and if he has to wait seven days to collect even small amounts, surely, among the wide choice available, he prefers to play on organized sites to pay winnings in a maximum of 48 hours. IF they hand delivered the winnings it would take less time ....
  • good assortment of slots
  • withdrawals with very long times, days and days of waiting .. seven working days for credits on credit cards
• 2 years ago
Payout times atrocious. Sent documents been accepted and pending Withdrawl for 48 hrs
  • None they take too long to verify and pay you out
  • Payout times are too long should be instant this day and age
• 2 years ago
Nice casino, unfortunately the 5 second rule and the waiting time after an hour, but extensive slot machine collection. A payout works quickly and easily here. Otherwise a very nice casino with the small restrictions at the beginning of my remarks.
  • Clear and fair conditions for the player
  • Problem-free process and payout
  • 5 seconds and hour rule
Safety Index explained

Safety Index of NetBet Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of NetBet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Low4.5/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Other factors

  • Operates with an unverifiable license

Complaints about NetBet Casino and related casinos (45)

45All0Opened13Not solved9Solved23Rejected

Complaints directly about NetBet Casino

Show more complaints (+31)
Discussion

NetBet Casino Discussion

Discuss anything related to NetBet Casino with other players, share your opinion, or get answers to your questions.

Casino Guru

We want players to understand gambling.

Payment methods

NetBet Casino payment methods

Currencies
MXN
flash-message-reviews
User reviews – Write own casino reviews and share your experience
flash-message-news
Don’t miss any news from the gambling industry
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news