NetBet Casino Review

Show company details

Payment methods

Show all (13)

Withdrawal limits

per month

Mex$200,000

Owner Buen Mazal del Norte, SA de CV

Established 2011

Estimated annual revenues

> $20,000,000

Licensing Authorities

Mexico (Unverifiable)

OverviewBonusesUser reviews171Safety Index explainedDiscussion10Payment methods13

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Case opened Current status

NetBet Casino Review

In this review of NetBet Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. NetBet Casino scored Low Safety Index of 4.9, implying a deficiency in fairness and safety as per our evaluation standards. Proceed with reading our NetBet Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Is NetBet Casino fair and safe? Safety Index explained

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of NetBet Casino, we read and assessed Terms and Conditions of NetBet Casino in-depth. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.

According to our approximate calculation or collected information, NetBet Casino is an average-sized online casino. In relation to its size, it has a high value of withheld winnings in complaints from players. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

As far as we know, no relevant casino blacklists include NetBet Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

All of that, together with other factors considered in our review, has resulted in NetBet Casino having a Safety Index of 4.9, which is a Low value. We advise players to avoid this casino and explore alternatives with a higher Safety Index.

NetBet Casino Terms and Conditions

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We did not find any unfair or predatory rules in the Terms and Conditions of NetBet Casino during our review.

Player complaints about NetBet Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 20 complaints about this casino in our database. Because of these complaints, we've given this casino 24,369 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

NetBet Casino user feedback and reviews

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

The user satisfaction feedback of NetBet Casino shared by 171 users has resulted in a Mixed User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

NetBet Casino company data and licenses

NetBet Casino is owned by Buen Mazal del Norte, SA de CV and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.

NetBet Casino has a gambling license in Mexico.

Win and withdrawal limits, payment options

NetBet Casino accepts deposits via 13 payment methods. This includes: Neteller, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, AstroPay, Todito cash, Wire-transfer, Bank transfer, OXXO, SPEI, Banorte, BBVA.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits	Win limits
MXN 200,000 per month	No win limit

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at NetBet Casino.

Language	Website	Customer support	Live chat
Spanish

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at NetBet Casino, account management, withdrawal process, etc. We would say NetBet Casino has an average customer support based on the responses we have received during our testing.

NetBet Casino casino games and slots

NetBet Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games.

Games from 53 casino game providers are available. This includes NetEnt, Nolimit City, Playtech, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Playson, iSoftBet, ELK Studios, Ezugi, GameArt, Wazdan, Habanero, Red Rake Gaming, Leander Games, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Realistic Games, Ainsworth, Inspired Gaming, Platipus, Wizard games, RFranco Games, Spinmatic, Skillzzgaming, Spadegaming, G Games, Gamomat, Darwin gaming, Bragg Gaming, RAW iGaming, Foxium, SlotMill, Gaming Corps, Ortiz, Synot Games, OctoPlay, Skywind Group, Neko Games, Zitro, CT Interactive, Games Global, Just For The Win, Gaming Realms, Spinberry, Hacksaw Gaming.

Bonuses and codes offered by NetBet Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. There is currently 1 bonus from NetBet Casino in our database, listed in the 'Bonuses' section of this page.

Note: In case you are looking for more information about this casino's bonus offers, visit our NetBet Casino bonuses page.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (13)

Withdrawal limits

per month

Mex$200,000

Games
Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

Spanish website

Only Spanish customer support

Only Spanish live chat

Game providers
Show all (53)
Game providers (53)

CASINO SCREENSHOTS

Positives

Good selection of game providers
Lottery is available
Live chat support available via WhatsApp
Live dealer games are available

Negatives

Possible withdrawal fees
Live chat support is not available 24/7
Skrill and Neteller depositors cannot claim welcome bonus
Company focuses on sports betting rather than the casino

Interesting facts

Local version of popular international casino

Author & Guarantor: Katarina Duboak Last updated: 22 Apr 2024 Anything incorrect or missing? Let me know

NetBet Casino bonuses

Browse all bonuses offered by NetBet Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of NetBet Casino

This is a place to share experience with NetBet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 171 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

I-see-you

Novice

Greece

• 5 months ago

They reply to emails with automated messages, they are completely unacceptable, I have deposited so much money and they don't bother to reply normally. The tempo in the spins of the slots is disappointing, it doesn't look like what we know at all. Only deposits in the last few months that I've been playing, I've forgotten when I made a withdrawal from the particular casino.

Cryslerr

Advanced Novice

Finland

• 5 months ago

Again one of the worst casino experiences I have had, everything takes too long and promised 2 week time stamp have to over 3 weeks

Good variation of games
Cool looking site
Good licensor

Bad support
Everything takes too long
Also they are lying about every thing

zeugirdorramo1012

Apprentice

Mexico

• 5 months ago

Be very careful, Netbet puts misleading bonuses here I leave you a screenshot where it says that the minimum deposit is 20 pesos when in the T&C it says that it should be 400 pesos and that is a deception, a trusting one makes the deposit and you want to claim the bonus and they tell you that it is 400 pesos and that those twenty are 20 euros and why do I want in euros if I am playing in Mexico not in Europe they are very bad and they did not fix my problem or give me the bonus

Nothing
Nada

Deceptive bonus
Bono engañosos
Terrible customer service
Servicio al cliente pésimo
tricked games
Juegos truqueados

Peter14

Senior Apprentice

Germany

• 9 months ago

Actually, I thought it was a great casino. Today I felt like playing and deposited 50 euros, without a bonus. At 48 euros I got a message saying that I had reached my betting limit of 40 euros, which I never set and didn't want to. I still have a deposit limit of 950 euros. Now I have asked for my money back and canceled the account because no one has contacted me via email.

A large selection of slots, but if you have problems with slots in the evening, there is no one to contact.
Eine grosse Auswahl an Slots,aber nicht mehrHat man Abends Probleme mit Slots ist kein Ansprechpartner da.

No 24/7 chat, some slots hit or miss. They take money but don't want to talk to anyone.
Kein 24/7 Chat,manche Slot haken oder springen.Sie nehmen Geld wollen aber mit keinem sprechen.

Dude30

Apprentice

Austria

• 10 months ago

I have already explained this in the complaint and I will certainly not let these casinos cheat me out of my winnings.
In any case, I can only warn you about the casino.

I thought everything was positive until the casino decided not to let me risk my bonus winnings without a solid reason.
Ich fand eig alles positiv bis das casino entschied mich meine Bonusgewinne nicht wagern zu lassen ohne einen haltbaren Grund.

It was described in my complaint. I have never experienced anything like this before in a casino where they don't let you risk the bonus winnings of 350 euros on the grounds that you have taken bonuses too often, and I have deposited about 5 times within 2 years Usually 10 euros are deposited without a bonus. My winnings were earned with my real money. However, they don't allow me to gamble my winnings because I was at 350 euros, which probably doesn't suit them.
Wurde in der beschwerde von mir beschrieben.Sowas ist mir noch in keinen Casino vorgekommen das man einen die Bonusgewinne von 350 euro nicht wagern lässt mit der Begründung man hätte zu oft Bonusse genommen, dabei hab ich ca 5 mal eingezahlt in abstand von 2 jahren und meistens 10 euro ohne bonus eingezahlt. Meine Gewinne wurden mit meinen Echtgeld erspielt. dennoch erlauben sie mir nicht meine gewinne zu wagern da ich auf 350 euro war was ihnen wohl nicht passt.

Jamethai888

Adept

Finland

• 11 months ago

I play here couple month and few win and quick withdrawal. Now suddenly everything change, kast withdrawal they ask me more documents and change it bank transfer and say it takes 3 + 8 days to proceed. Before trustly, few minutes.
I also make deposit limit to my account and after this poor withdrawal service i wanna change it lower. But cannot change, they remove whole option away from casino.
So have to wait this slow withdrawal and then totally closed my account.

Before everything works fine..

No responsibility player tools
Very slow withdrawal
Poor support never available
Ridiculous loyalty program

dedoreen612

Novice

Germany

• 11 months ago

I had my player account closed because customer service didn't respond to the problem and wasn't interested in suggestions.
As in every online casino, there is the "24 hour game break" button.
The casinos I know always have the button at the top of the picture (page), at NetBet it is right under the game.
It has happened to me several times that I wanted to press the bet button in the game, but unfortunately I missed something and hit the lock button.
I can't imagine that I'm the only one this has ever happened to?!?
The fact that I couldn't play for 24 hours doesn't bother me anymore.
But what's not possible is that my complete bonuses (birthday bonuses, gift stockings, everything... even offers are blocked!!!
I contacted customer service about this to find out what was going on and they said I was blocked from offers and bonuses. Whaaaaaaass
When I wanted to point out this 24-hour lock button again and see if it wouldn't be possible to move it up like it is on other online casinos, there was no response.
The first time I unintentionally pressed this stupid button, I already pointed it out to customer service.
The second time all bonuses and offers were blocked.
KD contacted me again, complained and asked for a solution/clarification of the problem, I wanted my bonuses back or at least a small compensation.
But no.
When I closed my player account on NB, the KD asked me why.
And again I complained and asked for a suggestion to move the button.
The account was immediately closed by NB and an answer to my problem was skillfully ignored.

Nice offers
Nette Angebote
Payout was pretty quick
Auszahlung ging recht schnell

A lot of money invested, but unfortunately only won once (€250)
Viel Geld investiert, aber leider nur 1x gewonnen (250 €)
Customer is NOT king here!!!
Kunde ist hier KEIN König!!!
Customer service does not address problems
Kundendienst geht auf Probleme nicht ein
There is a self-exclusion button under the game, which can easily be pressed involuntarily
selbstausschluss-Button ist unter dem Spiel, die man evtl. leicht unfreiwillig betätigt
all bonuses blocked
alle boni gesperrt

ramonaseverin17

Novice

Germany

• 12 months ago

Unfortunately, the casino deteriorated after it had the licenses for the casino. There are only a few slots left and the shop to exchange for Netbet points is no longer there... What a shame!!!!

Found the casino better before
Fand das Casino vorher besser
Fast payout
Schnelle Auszahlung
Nice chat people
Nette Chat Leute

A little difficult with verification
Etwas schwierig mit der Verifizierung

Mag7

Senior Apprentice

Finland

• 1 year ago

Bad experience. You wait an answer for a complaint many months and still not a single answer. I think there wont be any answers coming. Worst complaint handling I have seen so far. Support dont help at all. Based on my experience about how they treat people, I wouldnt use the site.

Complaints dont get resolved
Extremely slow support

Sara-334455

Novice

Canada

• 1 year ago

It's an interesting casino with a pretty good website design. I've had experience playing there, and I can't say that there's anything special about it, like most online casinos. A good variety of games and providers. I didn't like the verification process, which takes too long and requires some additional documents. The support service works well, but I didn't notice that they are interested in helping players with their problems. Even though I didn't win much here, I'm not sure I'll come back here again.

good design
many games and providers
all is okay with rtp

long verification
not friendly customer service

Ferddii123

Novice

Austria

• 1 year ago

I can't understand the negative comments at netbet, it's logical that you sometimes win and sometimes lose, after all, you don't play to become a millionaire, but to have fun. And they are really fast when it comes to paying out you win, go to pay out and the money is in your account on the same day...

GerdBR

Visitor

Ireland

• 2 years ago

Cashouts are really fast. I've lost and I've won. Their customer service is top notch.

KingOfJungle

Novice

Germany

• 2 years ago

The only really the only ones so far who keep their promises !!!! Payout no matter whether account or to my wallet, since verification never longer than 5 hours, only one star deduction because the celebrities are very confusing and there is no longer an automatic (which is due to the German bets) everything else is absolutely good, game selection top

Game selection, always all new ones from mane-like manufacturers
Spielauswahl , immer alle neuen dabei von mähnenhaften Herstellern
Fairness, if it says payout within hours, then that's the case even if I won something with a bonus
Fairness , wenn gesagt wird Auszahlung innerhalb Stunden , dann ist das so auch wenn ich mit Bonus was gewonnen hab
Really fast payment even with bank transfer within hours
Wirklich schnelle Auszahlung auch bei Banküberweisung innerhalb stunden
No spam from other partners or the like
Kein Spam von anderen partnern oder ähnliches

Bonus a bit confusing
Bonus etwas unübersichtlich
Rare High Deposit Bonus
Selten Hohe Einzahlungsbonus

mikel70

Advanced Novice

Italy

• 2 years ago

good assortment of slots, easy and accessible casino, sufficient assistance but what precipitates my judgment on netbet casino are the biblical times for withdrawals. The player plays to win and if he has to wait seven days to collect even small amounts, surely, among the wide choice available, he prefers to play on organized sites to pay winnings in a maximum of 48 hours. IF they hand delivered the winnings it would take less time ....

good assortment of slots
buon assortimento slot

withdrawals with very long times, days and days of waiting .. seven working days for credits on credit cards
prelievi con tempi lunghissimi, giorni e giorni di attesa.. sette giorni lavorativi per accrediti su carte di credito

Druffer

Unregistered user

United Kingdom

• 2 years ago

Payout times atrocious. Sent documents been accepted and pending Withdrawl for 48 hrs

None they take too long to verify and pay you out

Payout times are too long should be instant this day and age

Anonymized458

Adept

Germany

• 2 years ago

Nice casino, unfortunately the 5 second rule and the waiting time after an hour, but extensive slot machine collection. A payout works quickly and easily here. Otherwise a very nice casino with the small restrictions at the beginning of my remarks.

Clear and fair conditions for the player
Klare und faire Bedingungen für den Spieler
Problem-free process and payout
Problemloser Ablauf und Auszahlung

5 seconds and hour rule
5Sekunden und Stundenregel

Safety Index of NetBet Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of NetBet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Low4.9/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

High value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Other factors

Operates with an unverifiable license
Low withdrawal limit: Mex$200,000 / month

Complaints about NetBet Casino and related casinos (44)

44All1Opened11Not solved9Solved23Rejected

Complaints directly about NetBet Casino

Waiting for casino to reply

5d 7h 24m 11s

Disputed amount: €1,483

Player's withdrawal is delayed.

The player from Italy deposited €1040 into their casino account and, after playing the funds, requested a withdrawal. However, three weeks later, they face delays in processing their request despite having submitted the required documents.

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Submitted: 25 Oct 2024

Case closed

Disputed amount: €1,770

Player's account has been closed after withdrawal request.

The player from Austria had an account with the casino for four years, consistently depositing from her Austrian bank account. However, after winning 1,770 euros and attempting to withdraw, the casino erroneously claimed she needed to provide a bank statement from a German account, which led to the unexpected locking of her account and withholding of her payout. The issue was resolved after the casino paid out her winnings following the player's communication with the Complaints Team. The case was marked as 'resolved' by the team.

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Submitted: 05 Sep 2024

Unresolved Our verdict

No reaction, good regulator

Black points: 104

Disputed amount: €538

Player's winnings have been confiscated.

The player from Greece forfeited a 50-euro bonus at NetBet Casino, which led to the disappearance of his winnings amounting to 538 euros. Despite having contacted customer service to resolve the issue, the money was lost, prompting him to deactivate his account. The Complaints Team attempted to engage with the casino for resolution but received no response, leading to the complaint being marked as 'unresolved'. The player was advised to contact the Gaming Supervision and Control Committee for further assistance.

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Submitted: 19 Aug 2024

Unresolved Our verdict

No reaction, passive regulator

Black points: 100

Disputed amount: Mex$1,000

Player's deposit is missing.

The player from Mexico deposited money that did not appear in her account, and casino support stopped responding to her requests. After multiple attempts to resolve the issue, the Complaints Team was unable to obtain a response from the casino. Consequently, the complaint was marked as 'unresolved', and the player was advised to contact the Dirección General de Juegos y Sorteos for further assistance. The situation remained open for future intervention if the casino responded.

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Submitted: 29 Jul 2024

Case closed

Disputed amount: Mex$500

Player’s deposit has not been credited.

The player from Mexico made a deposit of 500 MXN via SPEI to an online casino on July 27. The funds were neither credited to his casino account nor returned to his bank account, and he had not received a response due to an unavailable chat service. The Complaints Team had attempted to assist by advising him to contact his payment provider for further investigation. However, due to his lack of response to the team's inquiries, the complaint could not be pursued and was rejected. Eventually, the player informed the team that the issue had been resolved, and the complaint was marked as 'resolved' in the system.

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Submitted: 28 Jul 2024

Case closed

Disputed amount: 7,400 R$

Player’s withdrawal has been delayed.

The player from Brazil had experienced difficulties withdrawing funds from her account as the transaction was persistently marked as pending. After the player had communicated her issue, we had inquired about her KYC verification status, past withdrawal history, bonus usage, and the timing of her withdrawal request. The issue had been successfully resolved when the player confirmed that the payment had been made. The complaint was then marked as 'resolved' in our system.

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Submitted: 07 Mar 2024

Case closed Our verdict

Player stopped responding

Disputed amount: €100

Player’s quick withdrawal is delayed.

The player from Finland was experiencing a delay in withdrawal even though the casino website had promised quick transfers. It had been 63 hours and he had not received any information about his withdrawal. We had advised the player that withdrawal processing could take up to 14 days and might be delayed due to unfinished KYC verification or a high volume of withdrawal requests. We had extended the complaint's timer by 7 days for the player to respond, but due to a lack of response, we were unable to investigate further and had to reject the complaint.

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Submitted: 07 Mar 2024

Case closed Our verdict

Player stopped responding

Disputed amount: Mex$9,000

Player's withdrawal disappeared from the account.

The player from Mexico had requested a withdrawal of 9,000 pesos, but had experienced issues. Despite having been verified and told no further steps were necessary, the amount had disappeared from the account. He had been told by the casino that his bank had rejected the deposit, but upon contacting his bank, they had assured him there was no issue on their end. The player had been advised to wait for 14 days for the withdrawal process to be completed. However, due to lack of further communication from the player, we had to reject the case. The investigation was unable to proceed and no resolution could have been provided.

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Submitted: 17 Feb 2024