The player from Germany is experiencing delays withdrawing his winnings from the casino. We closed the complaint because the player stopped responding.
Neon54 Casino - Player's withdrawal seems delayed.
Amount: €500
Neon54 Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
Neon54 Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
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1 year ago
Translation
Hello everyone! I wanted to let you know that the neon54.com casino still hasn't made a payout after 12 days, even though all their requirements have been met! Paid in about €1300 in 2 days, want to make a payout of €500, in vain!!! 12 days and still nothing has come in although I submitted everything properly! In the live chat it said with a smiley, be patient, just wait everything is fine, it will be paid out in a few days! Similar casinos take 1-5 days to withdraw! Therefore I advise everyone against this casino! Hope this casino loses players! I find their mesh just cheap and bad
Automatic translation:
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1 year ago
Dear hakverdirudidyon,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified? Have you been advised what is the reason for the delay? Do I understand correctly the cashout is still 'pending' in your account?
Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Translation
My account is verified ,yes it is still not paid out
Automatic translation:
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1 year ago
Could you please advise if you cashed out from the casino in the past? Which payment method did you use in order to withdraw your funds? Did you accumulate your winnings with the help of a casino bonus or a promotion?
