Neon54 Casino - Player’s withdrawal is lost.

hello, I got a win of $500 and i went through the process of back and forward emails with them containing all details that's required for the withdrawal however after 3 days expecting my pay-out to come into my bank i received a notification from my bank that i owed $500 from PayPal. in a panic i rang PayPal and they couldn't see the transaction, and the bank couldn't really help me either I'm so confused. i just got my weekly wage and instantly lost $500 without reason please help.

Dear xskizzygx,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Neon54 Casino.

I’m afraid I will need more information regarding your problem. Please could you elaborate? Was your withdrawal from the casino processed? Have you received any information from the casino regarding the transaction?

I will be waiting for your reply patiently.

Best regards,

Tomas

The casino has not processed anything as far as I’m concerned and haven’t mentioned anything since my money was taken. I’m outraged that This situation has made it difficult for my family knowing we are $500 short for the week

Dear xskizzygx,

Regarding your withdrawal from the casino, If you received a confirmation from casino support they will be reviewing the documents, this might take some time for the whole process to be completed.

Could you advise when exactly did you request a withdrawal from the casino?

I made the original withdrawal request on the 9th of December it failed on the 12th so they sent me a Manuel withdrawal email, the one in the picture and I replied to that with the details then on the 15th I was charged $500 to PayPal

Quick update my bank is returning the $500 that was taken out now I just have to see if $500 I’m owed is going to come

Dear xskizzygx,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru