The player from Italy submitted all required documents on 10-25 before winning €500, but after requesting withdrawal, the casino continues to ask for additional documents. The lengthy response times and repeated requests seem like excuses to delay payment, and the player's withdrawal remains pending.
Need For Spin Casino - Player's withdrawal is delayed due to repeated document requests.
Amount: €500
Need For Spin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 22h 19m 5s
Case summary
1 hour ago
Public
Public
8 hours ago
Translation
Hello, I submitted all the documents correctly on 10-25.
I did this before winning €500, and since I requested the withdrawal, they have been continuously asking for more and more documents. It seems like an excuse not to pay my winnings. Furthermore, their response times are very long. They email saying they can't see the residential address. Then they want the document to be not older than three months. I've provided everything they asked for, but my payment is still pending.
Automatic translation:
Public
Public
3 hours ago
Hello carlito83,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Need For Spin Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
