Need For Spin Casino - Player’s deposits have never been credited to his casino account.

Κατέθεσα 3φορες Χ20€ από χθες 16:00 και οι καταθέσεις είναι εκκρεμείς, ενώ έχουν αφαιρεθεί τα ποσά από τον τραπεζικό μου λογαριασμό. Μου λένε ότι καθυστερεί λόγω του τρόπου που

Επέλεξα να καταθέσω. VISA - MASTERRD,

Είναι δυνατόν???

Dear MICHAILDIMOS,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider/bank. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account or returned to your bank account.

Could you please advise if they were your first deposits in this casino? Please forward your payment receipts to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Ήταν οι πρώτες μου καταθέσεις. Σας επισυνάπτω και φωτογραφιες

I fully understand your frustration, MICHAILDIMOS. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 25 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear MICHAILDIMOS,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.