Need For Spin Casino - Player's account is closed due to deposit error.

Hello, i have a big issue with this casino. I suppose to deposit with crypto and the amount was 115 dollar, i played in with my phone device, and you know when you deposit with crypto you need to copy paste the crypto address first then you write the amount in your crypto currency you selected in this case was Ltc, so i made a big mistake isteden of sending 115 dollar i sendt 115 Ltc, unfortunately i had that kind of amount in my wallet( that was all my money i save with crypto) that result i send almost 7000 euro to this casino site.

The first ting i did was taking contact with the support in live chat, and they send me automatically to their email customer service, where i write my concern and what happened, then i receive an email from they that i need to verify my account to get forward with this case. So i verify my account and i send a new mail to them asking whats the next step, mark my words now, i did not played any games or receive any bonuses, the hole amount stay intact by the time i deposit. So come a new email from them that my account its closed permanently and they suspect fraud and money laundering. Im really frustrated and angry right now, it was a big mistake i made, if you play casino and you deposit with crypto you understand that its big change to made that mistake. I send an email to them after they close my account and nobody answer me.

Dear HeimbergMartin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you contact the casino immediately after making the deposit?
• Have you requested a refund or a chargeback for the deposit?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino regarding the deposit? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

hello, thank you for answering. Ive take contact with the casino immediately after the deposit, and they send me to email support. And they send me and email that i need to verify my account. So did that and after i verify my account and right after my account was

verified they close my account permanently. I just want to find a solution how to get my depositum back and they just close my account. i send them an email after but they never repply me.

Dear Heimberg Martin,

We truly appreciate your feedback and would like to take this opportunity to address the matter in detail.

First and foremost, we would like to clarify that your account was temporarily closed as part of an additional verification process. This is a standard procedure designed to ensure the highest levels of security and compliance with regulatory requirements. We are happy to inform you that the account has since been successfully reopened, and you now have full access to all account features and services.

Regarding the matter of your deposit, we must emphasize that, in accordance with Anti-Money Laundering (AML) regulations, a mandatory deposit rollover of three times the initial amount is required before we can process any withdrawals or return any outstanding balance. These regulatory obligations are in place to maintain a secure and compliant financial environment. Unfortunately, until these conditions are fully met, we are unable to release the difference or process any returns.

Thank you for understanding.

Best regards,

Need For Spin Casino Representative

Dear HeimbergMartin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.